Lumira – Terms and Conditions
Welcome to Lumira – Let Your Light Shine, your go-to destination for premium perfumes. By accessing or purchasing from our website, www.lumirafragrances.com, you agree to abide by the following Terms and Conditions. These terms ensure transparency and fairness for all users. Please read them carefully before making any purchase.
1. General Information
By using our website or services, you agree to comply with the rules outlined in these Terms and Conditions. If you disagree with any part of these terms, you should discontinue the use of our website immediately.
1.1. Changes to Terms
Lumira reserves the right to update or change these Terms and Conditions at any time without prior notice. Please check this page periodically for updates. Continued use of the website signifies acceptance of any revised terms.
2. Our Premium Perfume Products
Lumira is proud to offer Parfum with a high fragrance oil concentration of 35-40%, ensuring long-lasting and premium scent quality. Each of our perfumes is carefully handcrafted with top-quality ingredients to let your light shine.
2.1. Product Availability
While we strive to maintain accurate stock levels, product availability is not guaranteed. If an item becomes unavailable after your purchase, we will notify you and offer a refund or an alternative product.
2.2. Product Descriptions
We aim for accuracy in our product descriptions, images, and details. However, we do not guarantee that all descriptions or content on our site are error-free or entirely current. If you find any inaccuracies, please contact us for clarification.
3. Pricing and Payment
All prices listed on Lumira are in PKR (Pakistani Rupees) unless otherwise specified. Pricing is subject to change without prior notice.
3.1. Accepted Payment Methods
We accept major payment methods, including credit cards, debit cards, and secure online payment gateways. Full payment is required at the time of purchase.
3.2. International Payments and Fees
Customers making international purchases are responsible for any additional fees, such as exchange rate differences or currency conversion charges, imposed by their financial institution.
4. Shipping and Delivery Information
4.1. Domestic and International Shipping
Lumira offers both domestic and international shipping options. Shipping fees are calculated at checkout based on the delivery location and size of the order.
4.2. Delivery Times
Estimated delivery times will vary based on your location. We strive to meet all expected delivery timelines, but Lumira is not responsible for delays caused by courier services, holidays, customs, or other unforeseen events.
4.3. International Duties and Taxes
For international orders, customers are responsible for any customs duties, taxes, or other fees required by their country’s laws. Lumira will not be responsible for customs delays.
5. Return and Refund Policy
We value customer satisfaction at Lumira and offer a hassle-free return policy.
5.1. Returns
If you are unsatisfied with your purchase, you may return the product within 1 week of receiving it, provided the perfume has been used less than 5% of the total content. To initiate a return, contact us via Instagram or Facebook for the return address.
Upon receiving the returned product, we will inspect it and process your refund within 15 days. Please note, each customer is allowed up to 2 returns within a 3-month period.
5.2. Refund Process
Refunds are processed via the original payment method and may take up to 15 days from the date we receive and inspect your returned product.
6. Limitation of Liability
Lumira is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, loss of data, profits, or other intangible losses.
7. Privacy and Data Protection
Your privacy is important to us. By using our services, you agree to the collection and use of your data as outlined in our Privacy Policy. We do not share your personal information with third parties without your explicit consent, except where required by law.
8. Intellectual Property Rights
All content, including text, images, designs, and logos on the Lumira website, is owned by Lumira. Unauthorized use, reproduction, or distribution of this content is prohibited.
9. Customer Responsibilities
When using Lumira, you agree to:
- Provide accurate and truthful information during registration and purchase.
- Use our products responsibly, following all guidelines and instructions.
- Respect our intellectual property and refrain from unauthorized use.
10. Using Perfumes Safely and Effectively
Our perfumes are crafted with a low alcohol concentration, along with added fixatives and aqua water to ensure longevity. To prevent staining, we recommend applying perfumes to hidden areas of the skin, such as behind the ears or wrists. In case of accidental contact with clothing, stains will fade over time, but the process may take a little while depending on the fabric.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Pakistan. Any legal disputes will be resolved under the exclusive jurisdiction of the courts of Pakistan.
12. Contact Information
For any inquiries or concerns about these Terms and Conditions, please reach out to us:
Lumira – Let Your Light Shine
Email: admin@lumira.com
Instagram: @lumirafragrances
